Returns Policy

At BluaeCloud, we care deeply about the comfort and happiness of your cat—and we want you to feel confident and worry-free when shopping with us. That’s why our return policy is designed to make the process as smooth and simple as possible.

  1. Return Period

You have 30 days from the delivery date to return an item. If more than 30 days have passed, we sadly can’t offer a full refund or exchange—but we’ll always do our best to help.

  1. Eligibility for Returns

To qualify for a return, the item should be:

Unused ( unless it’s defective )

In its original packaging with all tags and boxes intact

Please have your order number or proof of purchase ready when requesting a return.

  1. Items We Cannot Accept

For hygiene, safety, or practical reasons, some items cannot be returned:

Opened personal care items or hygiene products ( like used brushes, feeding bowls, or clothing )

Gift cards and downloadable software

Items damaged due to misuse or actions not related to a defect

  1. Sale Items

Only regular-priced items can be refunded. Sale items aren’t eligible for refunds, but if they arrive defective, we’ll happily provide a replacement or store credit.

  1. How Returns Work

Step 1: Let Us Know
Send us an email at aboutabluecloud@gmail.com with the subject:
“Return Request: [ Your Order Number ]”
Tell us what’s wrong and attach photos or videos if possible—we want to understand the issue clearly.

Step 2: Get Instructions
We’ll reply with easy-to-follow instructions and the correct mailing address. Please do not send items directly to the address on the original packaging.

Step 3: Refunds
Once we receive and inspect your return, we’ll email you to confirm approval.
If approved, your refund will be applied to your original payment method within 10–15 business days.

  1. Shipping Costs for Returns

Original shipping costs are non-refundable

You’re responsible for return shipping

We recommend a trackable shipping service to make sure your item arrives safely

  1. Need Help ?

If you have any questions or need a hand with your return, just reach out at aboutabluecloud@gmail.com
We’re here to make sure both you and your cat are happy !

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